Support

Track Anything

Something not working, a question, or an idea for the app — write and a person reads it.

What helps a reply arrive faster

Which device and OS version.
The app version, shown at the bottom of Settings.
What you did, what you expected, and what happened instead.

Forgot your password

You can reset it yourself, without writing to anyone. On the sign-in screen, tap Forgot password?, enter the email address on your account, and tap Email me a code. A 6-digit code arrives by email. Type it in with the password you want instead, and it takes effect straight away. The same thing is on the web at /forgot-password.

The code lasts an hour, and five wrong guesses retire it. Send a new code issues a fresh one.
Resetting signs out every device on the account, this one included, so sign in again with the new password. If two-factor is on, it still asks for your code — a reset does not skip it.
If you sign in with Apple, Google or Facebook, there is no password here to lose. Use the same button you used before.

If the code never arrives, look in your spam folder first, then write to the address above from the email address on the account.

Your data

Everything the app stores, and who else can see any of it, is described in the privacy policy. Two things are in the app, under Settings, next to each other: Export my data hands you a JSON file to save or send wherever you like, and Delete account removes your account, everything you tracked, and your friend connections. Deletion cannot be undone, so export first if you want a copy.

The export file holds:

Your account details, including the email address, display name and handle on it.
Everything you tracked: your tasks, projects, goals, events, meetings, milestones and habits, your trackers with the way each one is set up, and every entry recorded in them.
Your friend connections, the tracker templates you sent or received, anyone you blocked or who blocked you, and your notifications.

Two kinds of thing are left out on purpose. Nothing that could be used to get into the account travels in the file: no password, no two-factor secret or recovery codes, and no sign-in token. And your security records stay in the app rather than in the file — the log of sign-ins, password changes and sessions signed out, and the list of signed-in devices, are on the Security activity screen in Settings. A report you filed about someone is not in the file either.